規模別・産業別（複数回答可）,計（％）,5人〜29人,30人〜99人,100人〜299人,300人以上,鉱業、採石業、砂利採取業,建設業,製造業,電気・ガス・熱供給・水道業,情報通信業,運輸業、郵便業,卸売業、小売業,金融業、保険業,不動産業、物品賃貸業,学術研究、専門・技術サービス業,宿泊業、飲食サービス業,生活関連サービス業、娯楽業,教育、学習支援業,医療、福祉,複合サービス事業,サービス業（他に分類されないもの）
従業員への研修の実施,27.7,24.4,27.4,46.4,70,12.5,16.3,19.3,63.2,31.7,19.3,17.3,63.6,9.7,16.4,24.5,12.3,37.9,31.5,78.9,21.5
相談担当者への研修の実施,18.4,14,21.8,33,50,0,10.9,14.8,36.8,20,19.3,17.3,49.1,9.7,6,17,7,22.7,18.8,43.7,14
社内報や掲示板による広報,25.9,21,30.3,41.2,55,6.3,19.7,23,42.1,30,33.7,35.7,50.9,12.9,17.9,24.5,8.8,28.8,19.9,49.3,19.8
相談・苦情処理窓口の設置,43.7,37.7,47.6,67,85,12.5,27.9,38.5,68.4,46.7,39.8,44.9,90.9,29,34.3,37.7,31.6,53,45.3,74.6,39.7
苦情処理体制（マニュアル）整備,18,17.4,16.1,26.8,35,0,3.4,6.7,36.8,21.7,16.9,18.4,61.8,22.6,11.9,18.9,7,31.8,19.3,40.8,10.7
就業規則等に禁止事項として規定,35.8,32.6,36.3,51.5,70,25,25.9,29.6,36.8,46.7,27.7,38.8,61.8,22.6,31.3,35.8,35.1,40.9,34.8,40.8,43.8
実態調査の実施,8.5,8.4,7.6,9.3,25,12.5,8.2,4.4,0,10,13.3,9.2,29.1,6.5,3,3.8,8.8,4.5,6.1,14.1,8.3
その他,1.7,1.7,2.4,0,0,0,1.4,0.7,0,5,0,2,3.6,3.2,0,1.9,1.8,4.5,2.8,0,0.8
実施している,66.3,60.2,72.1,85.6,95,50,54.4,57.8,73.7,73.3,55.4,66.3,96.4,54.8,53.7,69.8,56.1,72.7,72.4,85.9,70.2
実施していない,33.7,39.8,27.9,14.4,5,50,45.6,42.2,26.3,26.7,44.6,33.7,3.6,45.2,46.3,30.2,43.9,27.3,27.6,14.1,29.8